Clear answers. And a real contact when they are not enough.
The most common questions before and after creating an account, what to do if you cannot sign in, and how to write to us. This page does not need a session.
The hard questions.
Does APEX execute trades or move my money?
No. APEX is not connected to trade on your behalf, does not send orders and does not move funds. It analyses the decision or asset you bring; the decision and its execution are yours, at your broker.
Where do prices come from, and what if a figure is old?
From public market-data providers. Every figure carries its time; if the latest one is not recent, APEX marks it as outdated and never presents it as “live”. When a figure could not be measured, it says it is missing: it is not filled with a zero or an estimate.
Are APEX’s explanations investment advice?
No. They are AI-assisted analyses that may contain errors. APEX separates the measured figure from the comparison and from the hypothesis, and promises no results. Investing involves risk of loss.
Who can see my data?
Your analyses, positions and notes are yours: the database only lets your account read and write them. You can download a copy, request a correction or delete your account from Settings → Privacy and data. Details are in the Privacy Policy.
What does the Free plan include?
One analysis a day, no card, with cross-checking against your own history, Intelligence, Market and Learning. The exact limits of each plan are on Plans.
What is the difference between Investment Mode and Trader Mode?
It is the same account with two ways of working: Investment Mode for decisions over months or years (portfolio, thesis, fundamentals) and Trader Mode for trades within the session (plan, risk, journal). You can switch any time; it does not change your plan or delete anything.
How do I cancel or delete my account?
From Settings → Privacy and data you can export your data and delete the account in two steps, without writing to anyone. If you cannot sign in, write to the contact below.
Three cases, three ways out.
In Sign in, choose “Forgot your password?” and we send you a link to set a new one.
Check your spam folder and try again from Sign in with the same email. If it still does not arrive, write to us.
If you think someone accessed your account or you cannot get in for another reason, write to us from the email you signed up with. You do not need to sign in.
How to write to us.
With an account, from your account menu → Help and support: your request is saved with a reference and you can check its status and the reply. Without an account, or if you cannot sign in, by email.
Official contactOne conversation, start to finish.
From your account menu → Help and support you pick the topic in two taps and explain it in your own words. You can attach a screenshot.
Every request has its reference. You see when your message was saved, when we read it and, when needed, the progress: processed, working on it, solved.
When we reply, a notice reaches your bell and the conversation continues where you left it, on any device. If it is solved, you can reopen it.
We help in writing, in order of arrival and priority. We will never ask for your password, verification codes or broker credentials.